Laser Devices, Inc. will furnish its standard form LIMITED WARRANTY in favor of its customers and the first end users of its products. The terms of the warranty are as follows: All LDI manufactured products (excluding flashlight bulbs, borelight inserts, batteries and other items that are ordinarily consumed during the normal use of the product) have a ONE (1) year limited warranty on parts and workmanship from the date of purchase. The warranty is void if the serial number or the manufacturer’s labels affixed to the product have been removed or if the product has been misused, modified, neglected or has been disassembled prior to return to the manufacturer. LDI will repair or replace defective products at its discretion. To the maximum extent permitted by law, LDI’s election to repair or replace the device shall constitute the purchaser’s sole remedy in the event of a defect. LDI disclaims all other warranties, expressed or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Moreover, to the maximum extent permitted by law, LDI on behalf of itself, its suppliers, distributors, dealers and agents disclaims any and all other liability for damages, including without limitation, actual damages, consequential damages and indirect damages, for personal injury, wrongful death, pecuniary loss and any other physical or financial loss arising out of the use or the inability to use any LDI product even if Laser Devices, Inc. has been advised of the possibility of such damages. This limited warranty gives the purchaser specific legal rights which may vary by state and jurisdiction.
Non-warranty repairs are subject to an evaluation fee. All products that are not covered by the warranty will be tested and evaluated for failure. Customer permission and payment terms will be established prior to performing any repairs.
For service, repair or replacement email Service@laserdevices.com, or call 800-235-2162 (outside
To assist the SR with determining if the item is repairable, please provide the following information:
- Serial Number of the defective item
- Thorough description of the malfunction, defect or damage
- An explanation as to how the malfunction, defect or damage occurred, if known.
If the SR determines that the item is under warranty or should be returned for repair, a Return Material Authorization (RMA)* number will be provided.
When returning a product for service or repair, the following procedures should be followed to prevent any additional damage:
- Make sure that the product is free of all contaminants such as dirt or any other foreign material.
- Remove the battery.
- Individually package each product being returned in a suitable shipping container.
Mark the RMA number on the outside of the package. Ship the fastest, traceable, prepaid means to Laser Devices, Inc., 70 Garden Court
*NOTE: Returns without an RMA number will not be accepted.
